Where is my order
Thank you for shopping with CRAFETERIA!
You can view your order information in the [Order History] section of your account. Click here to view your Order History.
If you are still facing issues with your order delivery or not able to find your details, you can fill the form on this link to report.
Can I change my shipping address
All orders placed online, leave our warehouse within 2 days. If we can notice change in shipping address before that – it can be altered. We advice to send us an email on [email protected] with your order details so that we can do necessary modifications.
Once the order is left for delivery, we do not have the ability to change/modify any details of the order, including the address. We also cannot have orders rerouted or held at your local Post Office or location. We sincerely apologize for the inconvenience this may cause you.
What is in-store Pickup
We are just a startup and do not operate from a warehouse setup yet. If you are interested to pickup your order, we can provide you the location. Just get in touch with us at [email protected] and we shall offer you pickup location.
Where do you ship & do you offer international shipping
At this time, we are no longer shipping internationally. Orders placed on crafeteria.com.au can only be shipped within the Australia.
Returns & Exchange
We have a clear 10 days return and exchange policy well-defined on all our product pages. You can visit this link for more information.